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Optimize the process of reporting, documenting and approving reclamations through relatico: The software trusted by thousands of professionals across the globe.
The most important thing about reclamations is that they are reported to the supplier and documented as quickly as possible.
It is very tempting to do this quickly by email. However, as the process progresses and the email distribution list grows, it becomes increasingly confusing. Proper documentation and qualified communication internally and with the supplier becomes increasingly difficult.
Ideally, you should have a clear form available that can be shared with the supplier.
As a buyer and quality manager, you have to process complaints together in your day-to-day business. To do this, you need software platforms on which documents can be shared and processes, discussions and approvals can be tracked and documented.
Several departments have to work together to process reclamations. Coordination is not always easy, especially when information is managed in different formats and different databases.
Where exactly is which information to be found? Do you have to search in different systems? Which document version is valid?
You must be able to see the current status at all times. Which documents are missing? What is the latest proposed solution?
With relatico, you get a software solution that quickly organises thousands of documents for all areas of your company with its diverse and sophisticated functions. Based on years of experience, relatico offers functional, efficient and time-saving solutions for the procurement, organisation and filing of supplier and material documentation.
Smooth communication between departments saves time and frustration. Benefit from efficient collaboration with relatico and free up more time for your day-to-day business.
Relatico is more than just a document database or DMS. Create added value in strategic purchasing and supply chain management.
Organize tasks as 'To-do', 'In progress' or 'Done' with Relatico and ensure that each task is processed promptly and efficiently.
With relatico workflows, collaborating on documentation is a breeze.
Easily create automations to keep the mundane work out of sight and out of mind while the documents you need arrive in your account. Say goodbye to endless follow-ups and say hello to increased productivity with relatico. Automate your daily tasks, ensure efficient supplier management and gain more time for your strategic purchasing decisions.
Keep track of expired documents and certificates.
Save yourself a lot of time and frustration with the automated updating of expired documents and certificates. Set the expiration date and relatico will prompt the supplier in good time to provide a new version. The best thing about this is that the old documents are directly replaced by the new versions. You then only need to release the new versions.
Access your documents anytime and anywhere with Relatico Mobile.
I would be happy to learn about you and your challenges and introduce you to our software solutions.
No, they don't. Your suppliers can access the necessary information and collaborate with you using shared links on their webbrowser. This ensures ease of access and seamless collaboration without the need for additional software installations.
Absolutely, relatico is meticulously designed to cater to businesses of every scale and industry. For small to medium-sized businesses (SMBs), our tool streamlines supplier management processes, fostering efficiency without the need for significant resources or overheads. This means SMBs can achieve the kind of supplier collaboration and management typically reserved for much larger entities. On the other hand, for big corporations with intricate supply chains and multifaceted supplier ecosystems, Relatico offers robust features, deep customization, and scalability to manage extensive supplier portfolios, ensuring smooth operations and optimal supplier relationships. In essence, whether you're an emerging startup or a multinational corporation, Relatico adapts and evolves with your supplier management needs, ensuring that every business, regardless of its size, can benefit from seamless supplier relationship management.
Background: Risk analysis is a fundamental component of the Supply Chain Law (LkSG). In daily business operations, there's often little time to delve into the intricate details of LkSG, leading to confusion and misjudgments.
Our Approach: The Relatico team has devised a simplified procedure for supplier base risk analysis. Our goal is to help our clients kick-start their risk analysis swiftly and provide comprehensive information to their customers. We've designed a step-by-step model that segments the supplier base, creating manageable work packages.
Note: While we assist with data collection and analysis, we cannot make strategic decisions for you. However, we're here to help with our expertise.
We recommend focusing on data already available within the company or easily accessible. Use objective, standardized data and avoid qualitative, subjective information. Commonly used sources in the initial phase include:
Commercial ERP data
Address data (ERP master data)
Country risk
Certification status and performance
Tip: Approach it with a "keep-it-simple" mindset, but avoid shortcuts.
Within the relatico database, task packages can be planned and executed, both independently and in collaboration with external partners. This also encompasses complaint management.
Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.
relatico, is built with advanced risk management features. It evaluates and monitors suppliers, their historical data, and feedback to identify potential risks. Additionally, the software offers alert systems that notify users of changes or inconsistencies that might indicate a risk. By providing a centralized platform, users can quickly respond to potential issues, ensuring that the supply chain remains robust and reliable.
Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.
No, but you can use the informations from relatico for the report.
Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.
Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.
No, they don't. Your suppliers can access the necessary information and collaborate with you using shared links on their webbrowser. This ensures ease of access and seamless collaboration without the need for additional software installations.
Absolutely. Relatico can visually represent supply chains in a clear diagram format, enabling quick identification of contacts.
SRM software is intensely focused on nurturing, optimizing, and enhancing relationships with suppliers. It enables deeper, more collaborative partnerships, fosters improved communication, and aids businesses in extracting maximum value from their supplier relations. On the other hand, SCM (Supply Chain Management) software provides a broader view of the entire supply chain network, encompassing procurement, production, and distribution. While SCM maximizes the efficiency of the entire chain, SRM ensures that the relationships within this chain are strong and fruitful. With our software, relatico.next the focus lies on SRM. That being said, relatico qualifies as both: an SRM and SCM solution, offering the best of both worlds in a single tool.
Companies well-prepared for LkSG will be aptly prepared for CSDDD. The CSDDD is an extension of LkSG and comprises a set of regulations familiar to German companies through LkSG. Firms integrating LkSG preparations with CSDDD considerations will have a competitive advantage, especially over foreign companies new to this area.New legal provisions, especially those regarding human rights, will often overlap with LkSG and CSDDD. The processes established in companies for LkSG and CSDDD can be recontextualized, building upon existing knowledge.
Relatico's Commitment: We closely monitor changing requirements and aim to support our clients in meeting these obligations. If new needs arise, we're equipped to respond efficiently and competently.
Yes, we offer an interface allowing Relatico to connect with other systems, such as SAP.
